Shipping & Returns

Thank you for shopping with On Time Fashions. We always strive to provide premium-quality items you’ll love. We understand, however, that sometimes items don’t look the way you’d hoped.

We request you to thoroughly read and understand our refund policy before you make any purchases. Please feel free to direct any queries or concerns to us at customerservice@ontimettown.com.

Shipping & Returns

$10 Flat rate shipping fee on orders under $100, FREE shipping on orders over $100.

Online orders are shipped within 48 hours of confirmation and payment. This applies to business days, Monday-Friday. 

Our refund policy ensures that you continue to be satisfied with our services!

You can request a refund on items purchased from On Time Fashions within 7 days of receiving your parcel. We only accept refunds during the first week, so feel free to contact us during this time. A refund can be initiated by reaching out to our store through email (customerservice@ontimettown.com) or call 205-633-4086. The refund you receive will be through the same form as your mode of payment (whether it’s through credit card or PayPal).

To be eligible for a refund, the items you return must be in the same condition as they were delivered to you. The items must be unworn, unwashed, unaltered, undamaged, and has all the original tags attached.

The refund is subject to our review of the items. Once we’ve looked over the items you have returned, we’ll issue your refund. The amount will be processed in 5–10 business days.

Customers are responsible for the return shipping and delivery costs. When returning, please securely pack the items with the appropriate information necessary for refund processing. If exchanging merchandise we will issue a return label for the items to be shipped back to us. On Time Fashions is not liable for packages that aren’t shipped by us.

If you have any questions regarding our refund policy, get in touch with our representatives. Email us at customerservice@ontimettown.com or call us at 205-633-4086.